The Pericror Custom Application Service is a custom task application deployment that is completed in four business days or less.

Why Pericror?

Our experts have formulated a solution that will configure a custom task based application using best practices.

Our solution is designed specifically for a single instance model, meaning that even if you have already gone live with ServiceNow Express, you can deploy a Pericror custom application without risking confusion or impact to existing users or technicians.

Don’t spend thousands of dollars on expensive consultant hours when Pericror will deliver a better application at a fraction of the price.

 

Application Core:

  • Custom Task extended application with your designated name and record prefix
  • Custom Role
  • Custom Group with Role inheritance
  • Live Feed group

Additional functionality included:

Application navigator app and modules:

Overview homepage (four custom application reports):

Open records by State (Pie)

Open records by escalation (Bar)

Open records by assignment (Bar)

Open records this month by Priority (Bar)

Create New

Open

Open – Unassigned

Assigned to me

Closed

All

Self Service / Service Catalog:

Custom Application Category

Custom Application record producer

Custom Application catalog item

Two variables for short description, description on each

Custom Knowledge base with can contribute requirement of custom role

My Open Custom Application Records report that can be added to Check Status

Business Processing:

Automated assignment rule to assign custom group for custom records

Priority 1, 2, 3 & 4 SLA Definitions with moderate, high, and overdue intervals on the custom application records

Email Processing:

Outbound Notifications:

Custom record commented

Custom record closed

Custom record assigned to my group

Custom record assigned to me

Custom record opened for me

Inbound Processing:

Custom subaddress

New email to subaddress creates new record

New forwarded mail to subaddress creates new record

Updated Custom records from replies

Don’t become frustrated attempting to coordinate with consultant resources in separate time zones and schedules – Pericror will complete all configurations within one business day.

Don’t pay high costs iterating over basic requirements with a consultant, only to be unsure of what configurations were made in your instance – Pericror provides full transparency over exactly what you will receive with one of our custom application deployments:

Each Pericror configured custom application will include the records and functionality listed above. These configurations were designed to meet and exceed minimum go live requirements for any task based application, and are specifically implemented to have no visible changes for non-admin users.

We look forward to driving success into your business.

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