by Pericror | Feb 10, 2018 | ServiceNow, Tips
Machine learning in ITSM is key to improving support productivity, alongside end user satisfaction. Having data is key to machine learning, and with most modern ITSM systems organizations will have a wealth of data that machine learning can take advantage of. Here are...
by Pericror | Feb 10, 2018 | ServiceNow, Tips
Advances in both computing and algorithms have allowed for machines to and humans to understand and engage with eachother with less friction given the advent of Natural Language Processing and Understanding Technology. For ITSM, a few use cases immediately come to...
by Pericror | Feb 10, 2018 | ServiceNow, Tips
The two main areas of focus where AI has been showing itself in a IT Service Management company is classification based machine learning, as well as virtual agents. While many other opportunities and use cases exist, these two have manifested themselves in many...
by Pericror | Jan 21, 2018 | Software Development
In this post, we will be providing an overview into how you can automate running a script upon submission of a customer’s payment using WordPress. We’ll show you how to use Stripe for payment processing and a custom Gravity Form to get the arguments for...
by Pericror | Jan 17, 2018 | crypto
4 Steps to Selling Cryptocurrency for USD using Coinbase and Binance (~5 min of total time) Pre-Requisites: Registered Coinbase Account: Get 10$ of free bitcoin on your first 100$ or more trade when you sign up to Coinbase with this affiliate link: Registered Binance...
